The frustrated customer called the customer

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In just 4 hours, the Avery Operations team applied a CX perspective to operations to identify problems with inquiry volume and achieve specific problem-solving goals! Isn't it really cool? In three months, we plan to take the time to check how Abley is achieving its CX KPIs. If you are in need of Channel Talk's CX workshop, please feel free to contact us by clicking the Channel Talk button at the bottom right. If you have any further questions, please feel free to ask! A customer who was about to go on an overseas business trip ordered a pair of shoes from Coupang. Even as the departure date approaches, there is no delay in product delivery. service center and complained about his situation to the agent. The next day, the customer, who had given up on receiving his product and was about to leave for a business trip, encountered the agent who had spoken to him in the airport departure hall. In the employee's hand was the shoe the customer ordered.

This is an anecdote that became the beginning of Coupang’s ‘rocket delivery’. Coupang Cambodia Phone Number Data was obsessively obsessed with customer satisfaction, with the motto “Let’s make customers wow.” Thanks to this, an innovative service called Rocket Delivery was born. When Coupang launched Rocket Delivery, the number of products delivered per year was only 2,300, but the scale of logistics has grown rapidly to the extent of delivering a cumulative 1 billion products as of September last year. Startups that grow at an incredible rate like Coupang have a common weapon. This is ‘customer-centricity’. Customer-centricity, which provides products and services that meet customer needs, is perhaps the safest, surest, and guaranteed growth method for startups. In fact, we introduce startups that are achieving amazing results based on this philosophy. Channel Talk “The CEO, developers, and designers all talk directly with customers.” Channel Talk is a customer consultation messenger where business owners communicate with customers who enter the site. Since its official launch in July 2017, it has secured more than 16,000 customers in about two years.




Last year, sales grew fivefold. Channel Talk is a product that implements ‘customer-centered business’, a core strategy for startup growth, through software. Siwon Choi, CEO of Channel Talk, realized that it is most important to understand customers accurately and in detail after starting and failing three times. In the past, I developed an online game even though I didn't like online games and had to close down the business, and I had a hard time creating a SNS influencer advertising service even though I didn't have a favorite influencer and wasn't an influencer myself. Channel Talk’s slogan is ‘Customers are the answer.’ You can obtain customer information and conduct effective target marketing within the website, including messengers that communicate with customers.